Order Issues

How to proceed to checkout?
Select a product, click "add to cart". Go to the cart (in the upper right corner of the page), verify the products and their quantity. Click "Confirm your order". If you are registered on the website, enter your username and password in order to log in; If not, enter your contact information: first and last name, telephone and e-mail for communication purpose, city. After submitting your order you will receive an email notification with proof of the order registration. In the order details, the following information will be indicated: date of order submission, order no., the list of goods, the amount and your personal data. If no acknowledgement is received, please make sure that your request was issued correctly. The cost of the smallest order being executed is 35.00 euros (VAT included) + shipping. Peremaailm.ee reserves the right not to fulfill the order if the amount of ordered goods is lower than 35.00 euros.

Payment

What payment method can I use to make my purchase?
Payment is made by bank transfer on the basis of an proforma invoice.

Delivery

Where can I receive my order?
Convenient shipping on the entire territory of Estonia, Latvia, Lithuania and Finland is carried out by means of Omniva and SmartPOST parcel machines. Delivery takes approximately 5 - 10 business days.

Returns & Refunds

Can I return any item?
In accordance with the Law of Obligations Act, the consumer can withdraw from the contract concluded by means of communication, within 14 days. When ordering goods from an online store on the peremaailm.ee website, the deadline begins on the day of the transfer of the goods to the consumer. When buying from the online store Peremaailm.ee, the consumer agrees to implement the right of returning the goods under the following conditions: The goods and packaging, which have no signs of use or damage, are subject to return or exchange. The product should be in the original package, in full kit and have all factory labels. In order to exercise the right of returning goods, the consumer must file an application with the online store peremaailm.ee at aldinet.ou@gmail.com, but no later than 14 days after receiving the goods. While returning or exchanging the goods, the consumer is obliged to cover the return of the goods cost, except if the goods to be returned or exchanged do not correspond to the order of the consumer or if the goods are to be exchanged based on a warranty. In the case of a withdrawal from the contract or exchange of the contract, the consumer is obliged to immediately return the purchased item, but no later than 14 days after notifying of the withdrawal from the contract. Peremaailm.ee undertakes to return to the consumer the amount paid for the goods returned no later than 14 days after receiving the returned goods. The right to return does not apply to legal entities. According to the Consumer Protection Act, the consumer must be a private citizen.

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